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HLTAID016 - Manage First Aid Services & Resources

This course should be undertaken by those in nominated occupational first aid or management roles who are required to establish, maintain, and facilitate the provision of appropriate first aid in the workplace. 

Training will ensure participants can effectively undertake risk assessment as a basis for determining first aid resources, equipment, personnel, and facilities in line with safe work practices, first aid code of practice and relevant state/territory Work Health and Safety Regulatory Authority.  This will include inspections of first aid kits and using checklists for stock ordering, use, recovery, maintenance, and storage. 

Participants will learn to develop and maintain first aid action plans in consultation with relevant parties and take part in incident debriefing or evaluation to improve future operations and address individual needs.

Units Delivered

The following units will be included in your certificate:

  • HLTAID016 - Manage first aid services and resources

Course Delivery

This course can be delivered/assessed in the workplace or at facility organised by the training provider.

Information about the Delivery Options is summarised in the Course Duration below, and more information can be found here.


+ Course Durations

Course durations can vary for multiple reasons, so the durations below are the minimum possible amount.

  • Online with face-to-face assessment (with pre-course online study + in-class electronic assessment) face to face contact time of at least 2 Hours

    • If you are familiar with using computers and online training and assessment. Select this “Online with face to face assessment” course

  • Face-to-Face Face to Face contact time of at least 6 Hours

    • If you are unfamiliar with using computers and online training and assessment. Select this “face to face” course.

    • The theory + First Aid Incident Report is delivered face to face (multiple choice delivered verbally, with the learner marking answer in writing), during the course. Hence if learners would have difficulty completing a pre-course on-line assessment, or who’s learning style is more kinaesthetic or practical focused, this modality better suits these learners, and is the preferred modality when we deliver training on community.

      More information can be found here.

  • Face-to-Face Face to Face contact time of at least 6 Hours

  • Online with face-to-face assessment Face to Face contact time of at least 1 Hour

+ Entry Requirements

Participants must have the physical capacity to perform all practical demonstrations including 2 minutes of uninterrupted CPR on the floor and performing rescue breathing techniques on manikins. 

Participants must have literacy skills to complete documentation and read instructions.

Online study options: Students must have access to a computer, smartphone, tablet or other electronic devices with access to the internet to complete the online/ pre-course studies.

+ Assessment Requirements

Individuals undertaking this course will be expected to complete both written and practical assessment tasks.

+ Certificate Renewal Requirements

This certificate has an industry recommended renewal period of 36 months

+ Learner Rights, Responsibilities & Support

Please note that enrolment to this course is made with Allens Training Pty Ltd RTO 90909. Please refer to the student handbook located on the RTO website allenstraining.com.au (https://allenstraining.com.au/students/student-handbook) for all details relating to rights and responsibilities including complaints and appeals.

+ Assessment Activities

Performance tasks and practical scenarios:

  • Conduct a Risk Assessment

  • Develop a First Aid Response Plan

  • Conduct a First Aid Kit Content Check

  • Complete a Notifiable Incident Report Form

  • Participate in a Debrief and Evaluation Session

  • Maintain First Aid Equipment

Theory assessment: A written assessment consisting of multiple-choice questions.