These are some of the commonly asked questions about training courses, products and procedures by students and employers.  If you can't find an answer to your question on this page, please contact us.  The information on our website is not necessarily comprehensive or up-to-date, we provide this information as a guide only and make no warranty or representation regarding the accuracy of information on this web page.

Frequently asked questions about training and courses...

• What first aid course do I need?...  -  This can be complicated... but your employer, workplace or licensing body generally specify the level and type of first aid required, but this may vary, so best to ask your employer.  For example In the NT, Childcare Educators and School Teachers generally require HLTAID004 Provide an emergency first aid response in an education and care setting (ref; ACECQA list of approved qualifications), while other workplaces generally require HLTAID003 Provide first aid, with HLTAID001 Provide cardiopulmonary resuscitation refreshed annually.
• Is the HLTAID003 Provide first aid course the same as other courses such as "Senior First Aid"?  -  The Code Of Practice for First Aid on the NT Worksafe website notes that "First aiders should hold nationally recognised Statement/s of Attainment issued by a Registered Training Organisation (RTO) for the nationally endorsed first aid unit/s of competency", currently HLTAID003 Provide first aid provides successful learners with this "... nationally recognised Statement of Attainment".
• I've just got a reminder, what does a "refresher" or "renewal" of my First Aid mean? -  The Code Of Practice for First Aid recommends that First Aid (HLTAID003 Provide First Aid) qualifications should be renewed every three years, with refresher training in CPR (HLTAID001 Provide Cardiopulmonary Resuscitation) undertaken annually, this is why you have a reminder.  To do a "full" or "refresher" course book on our website on our list of upcoming courses page, our courses perform the role of both "full" and "refresher" training.
• Does your first aid course include CPR?...  -  These three (3) units; HLTAID003 Provide first aid + HLTAID001 Provide cardiopulmonary resuscitation + HLTAID002 Provide basic emergency life support are identified on the first aid "certificate", so... yes.
• Does your childcare first aid course include CPR?...  -  These two (2) units; HLTAID004 Provide an emergency first aid response in an education and care setting + HLTAID001 Provide cardiopulmonary resuscitation, are identified on the first aid "certificate", so... yes.
• Why am I receiving SMS (TEXT) messages?...  -  our system sends a WELCOME sms within 24hrs of processing a booking, in case you didn't get your Course email.  Because you're busy and might forget, our system will also sends REMINDER sms’s, to complete your precourse assessments.
• Why didn't I receive my login email or my Course email?...  -  it's not uncommon for Gmail and especially Hotmail to send these emails to your JUNK or SPAM folder, please check there before contacting us.
• Do I get a discount for.... ?....  -  If a discount applies to a course, you will be offered the discount when you login and book your course.
• How can you deliver a one day training course?...  -  we deliver training in one-day or multi-day formats, depending on learner access to internet, support needs and other factors, these are .  The one day course is delivered in a mixed modality, meaning you must complete an online learning and questions part before you attend the one day face to face practical session.  The total volume of training is the same for the respective course, in either one day or multi-day format, but you don't stop the in class practical activities to do a theory assessment in the one day course.
• How can I pay my invoice?...  -  if you did not pay your invoice when you enrolled, or are a business and want to pay your invoice on-line, go to our SECURE PAYMENT page https://redpatheducation.com.au/payment/ .  If you are an individual or a business and want to pay by EFT, please include your INVOICE NUMBER in your EFT transaction details.
• USI's
  • Why do I need a USI?... - Unless you have received total exemption from your VET Regulator, the USI initiative requires that RTOs collect and validate USI and other data under Commonwealth legislation. 
  • Can I use my University Student Number as my USI number?...  -  No, your USI is a unique identifier you receive when you apply at www.usi.gov.au , you can find more information here; https://www.usi.gov.au/about.
• Certificates
  • Why didn't I receive my Certificate?...  -  check you have paid your account + provided all your enrolment details + your email is correct + its not in your Junk or Spam folder + you have provided a valid USI,  Your RTO must validate the USI before issuing a qualification or statement of attainment for any nationally recognised training .
  • I'm an employer, can I get a copy of my employees First Aid Certificate?...  -  only "..... if the leaner has given written approval".  VET training is regulated by the Fed Gov body ASQA, their requirement is; “You may issue a copy of a learner’s qualification or statement of attainment to another party, such as an employer, if the leaner has given written approval….”.  All Training Organisations and RTO’s are bound by the same regulations.
  • My First Aid certificate has expired, what do I do? -  First Aid certificates expire every three years, and CPR certificates annually.  To do a "full" or "refresher" course book on our website on our list of upcoming courses page, our courses perform the role of both "full" and "refresher" training.